This Shipping Policy explains how orders placed on NoJoke.com.my are processed, packaged, and delivered. We want every book to reach you safely and on time. Please read this policy carefully before placing your order.
1. Order Processing
All orders on NoJoke are processed on business days (Monday to Friday, excluding Malaysian public holidays). Orders are subject to payment verification and stock confirmation before processing begins.
| Order Type | Processing Time |
|---|---|
| New Books (NoJoke Fulfilled) | 1–2 business days |
| New Books (Seller Fulfilled) | 1–3 business days (per Seller) |
| Second-Hand Books | 1–3 business days (per Seller) |
| Third-Party Merchant Items | Per merchant's stated processing time |
Orders placed after 3:00 PM (Malaysia Time) on a business day will begin processing on the next business day. You will receive an email confirmation with your tracking number once your order has been dispatched.
2. Delivery Coverage
NoJoke currently ships to all states in Malaysia, including:
- Peninsular Malaysia — Johor, Kedah, Kelantan, Melaka, Negeri Sembilan, Pahang, Perak, Perlis, Pulau Pinang, Selangor, Terengganu, Kuala Lumpur (WP), Labuan (WP), Putrajaya (WP)
- East Malaysia — Sabah and Sarawak
International shipping is not currently available. NoJoke will announce international shipping availability on the Platform when it becomes operational.
3. Shipping Rates and Estimated Delivery Times
3.1 Peninsular Malaysia
| Shipping Method | Estimated Delivery | Fee |
|---|---|---|
| Standard Delivery | 3–5 business days | From RM 5.00 |
| Express Delivery | 1–2 business days | From RM 12.00 |
| Same-Day Delivery (selected areas) | Same day (order by 12:00 PM) | From RM 18.00 |
| Free Shipping (eligible orders) | 3–5 business days | RM 0.00 |
3.2 East Malaysia (Sabah & Sarawak)
| Shipping Method | Estimated Delivery | Fee |
|---|---|---|
| Standard Delivery | 5–8 business days | From RM 10.00 |
| Express Delivery | 3–5 business days | From RM 22.00 |
Shipping fees are calculated at checkout based on the item weight, dimensions, delivery address, and selected shipping method. The exact fee will be displayed before payment is confirmed.
4. Free Shipping
NoJoke offers free standard shipping on eligible orders. Free shipping thresholds and promotions are announced on the Platform and may change from time to time. Free shipping terms:
- Free shipping applies to the total order value after applicable discounts and Points redemptions
- Free shipping applies to Peninsular Malaysia standard delivery only, unless otherwise stated
- Certain heavy, oversized, or special items may be excluded from free shipping
- Free shipping promotions may be subject to specific product, category, or time restrictions as stated in the promotion details
5. Logistics Partners
NoJoke works with a network of licensed and reputable logistics providers to deliver your orders safely. Our current logistics partners include, but are not limited to: J&T Express, Pos Laju (Pos Malaysia), DHL eCommerce, Ninja Van, GDex, and Lalamove (for same-day and on-demand delivery in selected areas).
The logistics provider assigned to your order depends on your location, item size, and selected shipping method. NoJoke reserves the right to select the most appropriate logistics partner for each shipment.
6. Order Tracking
Once your order is dispatched, you will receive email and/or SMS notifications containing:
- Your tracking number
- The logistics provider assigned to your shipment
- A link to track your order in real time
You can also track your order at any time by logging in to your NoJoke account and visiting 'My Orders'. Tracking information may take up to twelve (12) hours after dispatch to update on the logistics provider's system.
7. Delivery Attempts and Failed Deliveries
Our logistics partners will attempt delivery to the address provided at checkout. If delivery is unsuccessful:
- The logistics provider will typically make up to two (2) delivery attempts
- A notification card or SMS/email will be left with instructions to reschedule or collect from the nearest hub
- If delivery is not collected or rescheduled within seven (7) days, the parcel may be returned to the Seller
- Re-delivery charges may apply for re-dispatching a returned parcel
Please ensure your delivery address and contact number are accurate at the time of order placement. NoJoke is not responsible for failed deliveries caused by incorrect addresses or unavailability of the recipient.
8. Packaging Standards
NoJoke and our Sellers are committed to packaging your books safely to prevent damage during transit. Standard packaging practices include:
- Bubble wrap or foam padding for fragile or collector's edition books
- Waterproof poly mailers for standard paperback and softcover books
- Rigid cardboard boxes for hardcover books, box sets, or multiple book orders
- Eco-friendly packaging materials where available
Sellers on our Platform are required to meet NoJoke's minimum packaging standards. If you receive an item in unsatisfactory packaging that results in damage, please contact us immediately (see Return Policy for damage claims).
9. Multiple Sellers — Combined Orders
If you order items from multiple Sellers or merchants in a single checkout, please note:
- Items from different Sellers will be shipped separately
- Each shipment will have its own tracking number
- Delivery times may vary between different Sellers' shipments
- Shipping fees for each Seller's parcel are calculated independently
NoJoke is working toward a consolidated shipping option for multi-seller orders and will announce this feature when available.
10. Delivery to PO Boxes and Remote Areas
Delivery to PO Boxes is subject to logistics provider availability and may not be supported for all shipment types. Remote or rural areas in Sabah and Sarawak may experience extended delivery times beyond standard estimates. If you are unsure whether your address is serviceable, contact shipping@nojoke.com.my before placing your order.
11. Shipping Delays
While we strive to meet all estimated delivery timelines, delays may occur due to public holidays/peak seasons, natural disasters or force majeure, logistics partner operational disruptions, or incorrect address details.
In the event of significant delays, NoJoke will notify affected Buyers via email. For shipments delayed beyond fifteen (15) business days from the expected delivery date, please contact shipping@nojoke.com.my to initiate a trace with the logistics provider.
12. Lost Shipments
If your tracking information shows no movement for more than ten (10) business days, or if your order is marked as delivered but not received, please contact shipping@nojoke.com.my. NoJoke will lodge an investigation which typically takes 5–10 business days. If the shipment is confirmed lost, NoJoke will arrange a replacement or full refund.
13. Shipping for Returns
For return shipments, please refer to the NoJoke Return Policy. Return shipping arrangements depend on the reason: Seller error (prepaid label provided), change of mind (borne by Buyer), or borrowing returns (borne by Borrower).
14. Pre-Order and Backorder Shipping
Some listings on NoJoke may be available for pre-order. Estimated dispatch dates are shown on the product listing. Orders are processed as soon as stock becomes available. Buyers will be notified of changes and pre-orders may be cancelled for a full refund before dispatch.
15. Shipping for Offline Event Merchandise
For items purchased at NoJoke offline events that require subsequent shipping (e.g., items ordered at an event booth for home delivery), shipping timelines will be communicated at the point of purchase. Standard shipping rates apply unless a promotional event rate is offered.
16. Contact for Shipping Enquiries
Our shipping support operates Monday to Friday, 9:00 AM to 6:00 PM (Malaysia Time), excluding Malaysian public holidays.
- Shipping Email: shipping@nojoke.com.my
- Support Email: support@nojoke.com.my
- Platform: www.NoJoke.com.my